Frequently Asked Questions

Everything you need to know about your Firefly gear.

What is the standard shipping time for orders?

Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I determine the right size for me?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for refund may incur a small restocking fee.

Are your apparel items ethically sourced?

Yes, all Firefly Official Merchandise is produced in certified fair-trade facilities that prioritize sustainable manufacturing and ethical labor practices.

How should I care for my Firefly merchandise?

To preserve the quality of prints and fabrics, we recommend machine washing cold, inside out, and tumble drying on low or hanging to dry.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.